Frequently Asked Questions
Everything you need to know about your next Missoma UK purchase.
What is the standard delivery time for UK orders?
Standard delivery within the UK typically takes 2-3 working days. We also offer next-day delivery options if you place your order before 4pm Monday through Friday.
What is your return policy?
We offer a 60-day return policy for all items, provided they are in their original packaging and unworn. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Does my jewelry come with a warranty?
Yes, every Missoma piece comes with a 2-year warranty from the date of purchase. This covers any manufacturing defects but does not cover accidental damage or natural wear and tear.
How should I care for my gold-plated jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. We recommend storing your pieces in the provided pouch and cleaning them gently with a soft, lint-free cloth.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through Klarna and PayPal.
Are your materials ethically sourced?
Sustainability is at our core. We use 100% recycled gold and silver for our collections and work exclusively with suppliers certified by the Responsible Jewellery Council.